Refund policy

You may cancel a payment made on this website within 7 days of recipt of goods by sending an email quoting your account number or by quoting the date of payment and the name of the person who made the payment.

All refunds will be credited to the payment card used to make the order.

If the reason is simply a 'change of mind', then the return delivery costs will be paid by the customer. However, if there is a fault on behalf of Allendale Care, the return delivery costs will be paid by Allendale Care.